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Terms & Conditions

Cancellation Conditions

Cancellation policies are the following: Fees will be refunded in full if notice of cancellation is received up to 4 weeks before the conference. 50% of the fee will be refunded if cancellation is received later, but no later than two weeks before the conference. Delegates who cancel less than two weeks before the conference or fail to attend without notifying the organiser will be liable for the whole conference fee. In all cases postmark shall apply. Substitutions of delegates may be made at any time. Cancellations and changes should be made in writing and will be confirmed by the organiser. Any fee refunded will be paid after the conference. The organisers reserves the right to change the programme content or to cancel the event due to important reasons. Cancellations fees of third parties that may appear in this context will not be reimbursed.


Complaints can only be considered within a week of receipt of goods and if accompanied by the original invoice and the delivery note. Legitimate complaints entitle the customer to replacement (exchange) of the books, rectification or credit note as decided by the publisher. All further claims, particularly claims for damages, are excluded.

Conclusion of contract

The contract comes into being when we accept the order by an explicit confirmation thereof.
In the case of electronic orders we confirm receipt of orders automatically. This confirmation of receipt is not an acceptance of order.

Data protection

Note according to § 33 BDSG (Federal Data Protection Act): Storing and processing customer data is carried out by Vincentz Network, neutral service providers commissioned by us and by companies associated with us, in strict accordance with the federal data protection act. The customer agrees to the German Post Office (Deutsche Post AG) supplying Vincentz Network GmbH & Co. KG with the relevant current address if post cannot be delivered to the address previously known to us (§ 4 Postal services data protection regulations).

Films & Photographs

Films and photographs of delegates will be taken during the conference and may be used for promotional purposes. The address data are processed for customer service and information purposes in compliance with the German Federal Data Protection Law. Company’s name, city and country might be published on the Internet as reference for upcoming European Coatings Conference.

Terms of payment

The invoice is payable without deduction after the due date.
The customer is not entitled to withhold payments if he/she has no legal right to do so.
If a direct debit order is not withdrawn within 5 days of the direct debit date then it will be considered authorised.

Visa information

The events team will be happy to assist you with invitation letters. Please bear in mind that visa applications need sufficient time to be processed.

Concluding regulations

German law applies exclusively. Place of performance and court of jurisdiction for traders is Hanover and Hamburg.